Answer personal injury inquiries in seconds, any hour.
People looking for a personal injury attorney may contact more than one firm, at any hour. On your connected channels, ClientCloser replies in seconds, gathers the details your team defines, and books consultations under your intake rules. Your attorneys make every legal decision.
Don’t let inquiries wait until morning.
- Evening and weekend inquiries can sit until the next business day.
- Prospects may contact several firms and hear back first from one.
- Intake staff may repeat the same questions throughout the day.
- Inquiries that go quiet may never get a second message.
Answer, gather details, and connect people with your team.
Replies in seconds, any hour
Messages on the channels you connect get an on-brand reply using your firm’s approved information.
Gathers only what your team defines
Incident type, date, location, contact details, and a preferred contact time, using the questions your team defines.
Alerts your team and adjusts its reply
Your firm sets its own keyword list, such as “served,” “hospital,” or “adjuster.” When a conversation matches, ClientCloser can notify your team by text, email, or Slack, and change its reply, for example by asking the visitor to call your office. Keyword matches prompt human review, not an urgency or deadline assessment.
Books or hands off by your rules
Qualified inquiries can go to a calendar, and others route to staff, based on the intake rules you set.
Keeps following up
Prospects who go quiet get polite, spaced-out follow-up, following your cadence and consent rules, until they book or tell you to stop.
A clear first step toward a consultation.
Illustrative conversation, configured around your firm’s services and intake rules.
ClientCloser · example inquiryA keyword match prompts a human to look.
Illustrative. Your firm sets the keywords, who is alerted, and the message visitors see.
A configured keyword appears in the conversation. Staff review the transcript and decide the next step.
A starting point for your firm’s keyword list
- served
- lawsuit
- summons
- adjuster
- recorded statement
- hospital
- surgery
- statute of limitations
- deadline
Examples only. Firms tune their list to reduce unnecessary alerts, especially for broad terms such as “deadline.” During setup, check whole-word and case matching and try ordinary messages as well as intended triggers.
Give quiet inquiries a next step.
Illustrative follow-up for a contact eligible to receive these messages. Your firm sets the cadence, approved content, and stopping rules.
ClientCloser · example follow-upNo reply
Choose who gets the message.
During setup, you choose who receives alerts, including after hours. Define your keyword list, alert destinations, and the reply visitors receive, with a monitored phone line as the direct route for urgent matters.
Your attorneys make every legal decision.
No legal advice, case-value estimates, liability assessments, or outcome promises. Attorneys review legal questions, deadlines, conflicts, and whether to accept a case. A conversation does not create an attorney-client relationship.
Questions personal injury firms ask.
Incident type, date, location, contact details, and a preferred contact time, using the questions your team defines. If a visitor shares additional sensitive details on their own, those details remain in the same conversation history and follow the same retention settings as other messages. Automatic deletion is off by default; an inactive-contact auto-deletion window can be set under Settings > Data Export.
It can alert your team when a conversation includes keywords your firm defines, by text, email, or Slack, and it can change its reply to direct the visitor to call your office. Alerts are a prompt for human review, not an assessment of urgency or deadlines. Keyword matching can miss unusual wording, misspellings, or other languages. Keep a monitored phone line for urgent matters, and send alerts to whoever is on call.
No. Attorneys review all legal questions, and a conversation does not create an attorney-client relationship.
ClientCloser does not run a conflicts check. Your firm defines the intake questions, and conflict clearance stays with your team.
No. Fee agreements and contingency terms come from the attorney.
Conversations and contact data are encrypted in transit and at rest, with role-based access controls, configurable retention, and logged transcripts for your review.
No. It handles after-hours replies, repeated questions, and follow-up so your team can focus on consultations and clients.
Yes. Follow-up uses your cadence, approved content, and consent rules, and stops when the person books or opts out.